Legal

Refund & Return Policy

Last updated: September 2026

The short version: because most of our products are custom-printed or branded to your specification, we generally can't accept returns for "changed my mind" reasons — but if something arrives damaged, defective, or different from what you ordered, we'll make it right.

1. Custom & Personalized Products

Products that are printed, embroidered, or otherwise customized with your logo, text, or branding are made specifically for you and cannot be returned or exchanged once production has started, except in the case of a defect or an error that is our fault (see Section 3).

2. Order Cancellation

You can cancel an order for a full refund before production begins. Once we've started printing or preparing a customized item, it can no longer be cancelled. Contact us as soon as possible after placing an order if you need to cancel.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery with photos of the issue. We will, at our discretion, offer a replacement or a full refund for the affected item(s).

4. Non-Customized Products

For any products that are not customized, we accept returns within 7 days of delivery, provided the item is unused and in its original packaging. Return shipping costs are the customer's responsibility unless the return is due to our error.

5. How Refunds Work

Online payments (Razorpay): refunded to your original payment method, typically within 5–7 business days of approval, depending on your bank
Cash on Delivery: refunded via bank transfer — we'll ask for your bank details when processing the refund

6. How to Request a Refund or Report an Issue

Email: hello@printova.studio
Phone: +91 93249 20110
Or use our Contact page

You can also find your order number under My Account → My Orders.